Privacy Policy
Last updated: August 17, 2025
At our Dive Club, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book our services, or interact with us in any other way.
Information We Collect
Personal Information
When you book excursions, dive courses, or contact us, we may collect:
- Name and contact information (email, phone number)
- Emergency contact details
- Diving certification information and experience level
- Medical information relevant to diving safety
- Payment information (processed securely through our payment providers)
- Special requests and dietary requirements
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address and browser information
- Device information and operating system
- Pages visited and time spent on our website
- Cookies and similar tracking technologies
- Location data (with your permission)
How We Use Your Information
Service Delivery
- Processing and confirming your bookings
- Providing dive courses and excursion services
- Ensuring safety requirements are met
- Communicating trip details and updates
- Handling customer support requests
Business Operations
- Processing payments and managing refunds
- Maintaining accurate business records
- Improving our services and website functionality
- Conducting market research and analysis
- Complying with legal and regulatory requirements
Marketing (with consent)
- Sending promotional emails about new excursions and courses
- Sharing diving tips and marine life information
- Notifying you about special offers and events
- Conducting customer satisfaction surveys
Information Sharing and Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:
Service Providers
We may share information with trusted third parties who assist us in operating our business, such as:
- Payment processors for secure transaction handling
- Email service providers for communication
- Boat operators and dive guides (for safety purposes)
- Medical professionals in case of emergencies
Legal Requirements
We may disclose your information when required by law, such as:
- Compliance with legal process or government requests
- Protection of our rights, property, or safety
- Investigation of fraud or other illegal activities
- Emergency situations requiring immediate action
Data Security
We implement appropriate security measures to protect your personal information:
Technical Safeguards
- SSL encryption for data transmission
- Secure servers and databases
- Regular security updates and monitoring
- Access controls and authentication
Organizational Measures
- Staff training on data protection
- Limited access to personal information
- Regular backup and recovery procedures
- Incident response protocols
Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and improve our services.
Types of Cookies We Use
- Essential cookies: Required for website functionality
- Analytics cookies: Help us understand how visitors use our site
- Marketing cookies: Used for targeted advertising (with consent)
- Preference cookies: Remember your settings and choices
You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Control
- Request access to your personal data
- Update or correct inaccurate information
- Request deletion of your data
- Withdraw consent for processing
Communication Preferences
- Unsubscribe from marketing emails
- Opt out of promotional communications
- Update communication preferences
- Request data portability
To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this privacy policy:
Third-Party Links and Services
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to children under 13 years of age. For minors aged 13-17, we require parental consent before collecting any personal information. If you believe we have collected information from a child under 13 without proper consent, please contact us immediately.
Important: All minors participating in diving activities must have proper parental consent and meet our safety requirements as outlined in our terms of service.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by:
- Posting a notice on our website homepage
- Sending an email to registered users
- Updating the "Last updated" date at the top of this policy
Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Maldives
Response Time: We aim to respond to all privacy-related inquiries within 5 business days.
This privacy policy is effective as of the date listed above and applies to all information collected by our dive club.